Last updated: November 26, 2025

1. Introduction

Voxa ("we", "our", or "Service") is committed to protecting your privacy and personal data. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use the Voxa service.

This policy complies with Vietnam's Law on Cybersecurity No. 24/2018/QH14, Decree No. 13/2023/NĐ-CP on Personal Data Protection, and current Vietnamese legal regulations.

2. Information We Collect

2.1 Information You Provide

Registration Information: Name, email address, password when you create an account
Payment Information: Credit card information (processed by secure third parties, not stored on our servers)
Chatbot Content: Data you upload to train your chatbot
Profile Information: Avatar, company description, etc.

2.2 Automatically Collected Information

Device Information: Device type, operating system, browser
Usage Information: Access times, pages viewed, session duration
IP Address: IP address and approximate geographic location
Cookies and Similar Technologies: To improve experience and analytics
Conversation Data: Chatbot conversation content to improve service

3. Purpose of Information Use

We use your information for the following purposes:

Provide, maintain, and improve the Voxa service
Process account registration and user authentication
Process payments and manage subscriptions
Send notifications about services, updates, and policy changes
Customer support and responding to your requests
Analyze and improve service performance
Prevent fraud, abuse, and illegal activities
Comply with legal obligations and government requirements

4. Information Sharing

We do not sell your personal data. We may share information in the following cases:

4.1 Service Providers

We may share information with third-party service providers to support our operations, including:

Cloud service providers (data storage)
Payment service providers
Analytics service providers
Email and notification service providers

4.2 Legal Requirements

We may disclose information when required by law, regulation, legal process, or competent government authorities.

4.3 Protection of Rights and Safety

We may share information to protect the rights, property, or safety of Voxa, users, or others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, destruction, or alteration:

Data encryption during transmission (SSL/TLS)
Data encryption at rest
Strict access controls
Regular security monitoring and detection
Regular data backups
Staff training on data security

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data by all reasonable means.

6. User Rights

Under Vietnamese law, you have the following rights regarding your personal data:

Right to Know: Know how your personal information is collected and used
Right to Access: Request access to and copy of your personal data
Right to Correct: Request modification or update of inaccurate information
Right to Delete: Request deletion of your personal data (in certain cases)
Right to Object: Object to processing of personal data in certain cases
Right to Complain: Complain to competent authorities if you believe your rights are violated

To exercise these rights, please contact us at: privacy@voxa.leoodz.dev

7. Data Retention

We store your personal data for as long as necessary to fulfill the purposes stated in this Policy or as required by law. When data is no longer needed, we will delete or anonymize it.

Account data: Stored until you delete your account
Payment data: Stored as required by legal accounting and tax requirements
Chatbot data: Stored until you delete the chatbot or account
Log data: Stored for 12 months

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze service usage, and customize content. You can manage cookies through your browser settings.

Types of cookies we use:

Essential Cookies: Required for service operation
Performance Cookies: Help us understand how users interact with the service
Functional Cookies: Remember your choices (e.g., language, theme)

9. Children's Data

Our service is not intended for children under 18 years of age. We do not knowingly collect personal data from children. If we discover that we have collected data from children without parental consent, we will delete that information immediately.

10. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Policy on this page and updating the "Last updated" date at the top. We recommend that you review this Policy periodically.

11. Contact

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Email: privacy@voxa.leoodz.dev
Support Email: support@voxa.leoodz.dev
Website: https://voxa.leoodz.dev

You also have the right to file a complaint with the Authority of Information Security (Ministry of Information and Communications) if you believe your rights have been violated.